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SHIPPING POLICY — VELANA

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Shipping Information

At Velana, we work with trusted global partners to bring you carefully curated products inspired by calm destinations around the world.

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).

Once your order is processed, you will receive a confirmation email with tracking details as soon as your package ships.

Estimated Delivery Time

Delivery times vary depending on your location:

• United States & Canada: 7–15 business days
• Europe & UK: 7–15 business days
• Australia & New Zealand: 8–18 business days
• Rest of the World: 10–20 business days

Please note that delivery times may vary due to customs processing, local postal services, or peak seasons.

Shipping Costs

Shipping costs are calculated at checkout and may vary based on your location and order size.

Tracking Your Order

Once shipped, you will receive a tracking number via email.
Tracking updates may take 24–48 hours to appear.

Customs & Duties

Velana is not responsible for any customs fees, duties, or taxes applied by your local customs office.

Delayed Orders

If your order takes longer than expected, please contact us at info@velanastore.co and we’ll be happy to assist.

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RETURNS & REFUNDS POLICY — VELANA

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Returns

We want you to love your Velana experience.

If you are not completely satisfied, you may request a return within 14 days of receiving your order.

To be eligible for a return:
• Items must be unused
• In original packaging
• In the same condition as received

Non-Returnable Items

For hygiene and safety reasons, the following items are non-returnable:
• Beauty tools once used
• Personal care products
• Items marked as final sale

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery with:
• Your order number
• Clear photos or videos of the issue

We will arrange a replacement or refund at no extra cost.

Refunds

Once your return is approved, refunds will be processed within 5–10 business days to your original payment method.

Shipping fees are non-refundable unless the item was defective or incorrect.

Return Shipping

Customers are responsible for return shipping costs.

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FREQUENTLY ASKED QUESTIONS — VELANA

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How long does shipping take?

Delivery typically takes 7–20 business days, depending on your location.

Where do you ship from?

We partner with trusted international suppliers and fulfillment centers to deliver quality products worldwide.

Will I receive a tracking number?

Yes. Once your order ships, a tracking number will be emailed to you.

Why hasn’t my tracking updated yet?

Tracking may take 24–48 hours to update after shipment. Please allow a little time for the system to refresh.

Can I change or cancel my order?

Orders can only be changed or canceled within 12 hours of purchase. Please contact us immediately.

What if my item arrives damaged?

Contact us within 48 hours with photos or videos, and we’ll resolve it quickly.

Do you accept returns?

Yes, returns are accepted within 14 days of delivery for eligible items.

Are your products travel-friendly?

Yes! Many Velana products are designed with travel, simplicity, and everyday convenience in mind.

How can I contact you?

You can reach us anytime at info@velanastore.co.  We usually respond within 24 hours.