Refund & Return Policy

At Velana, we want you to feel confident with every purchase. If you are not completely satisfied with your order, we’re here to help.

Returns

You may request a return within 14 days of receiving your order.

To qualify for a return:
• The item must be unused and unworn
• The item must be in its original packaging
• The item must be in the same condition it was received

To start a return request, please contact us at info@velanastore.co with your order number.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Undergarments or swimwear (if worn)
• Items marked as final sale
• Products that have been worn, washed, or altered

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Include:
• Your order number
• Clear photos of the item and packaging

We will review the issue and arrange a replacement or refund if necessary.

Refunds

Once your return is received and inspected, your refund will be processed within 5–10 business days to your original payment method.

Shipping fees are non-refundable unless the item received was damaged or incorrect.

Return Shipping

Customers are responsible for return shipping costs unless the item was damaged or incorrect.

If you have any questions, please contact our support team at info@velanastore.co.